Announcement 5/2021 : CS_Beryl8 Customer Success Call Center is now available

Post date: Mar 16, 2021 9:55:29 AM

Dear all,

The Customer Success Team is delighted to announce that the call channel is ready to support our customers. Customers can contact the Customer Success Team directly via call, 02-114-7833 after submitting case via email or live agent. We have informed customers who have MA contract(s) already.

Beryl8 Customer Success Team

==== FAQ ====

Q: Who can use this call channel?

A: Currently, for customers who have MA contract(s) in Thailand only.

Q: Can customers call in anytime?

A: Customers can contact this channel during the working hour (09:00 - 18:00) which specifies in a MA contract.

Q: Do customers need to open a case before making a call?

A: Customer Success Team uses a case to communicate with customers and track SLA. Normally, when customers open a case, they attach an error message, provide information to reproduce issue(s) and we can use this information to investigate or prepare ourselves before customers call in.